Returns, Exchanges & Refunds Policy
PlayShop operates in accordance with the Israeli Consumer Protection Law and is committed to providing a safe, transparent, and positive shopping experience.
This policy outlines your rights and the full return process.
✔ Conditions for Returns or Exchanges
Products may be returned or exchanged within 14 days of receiving your order if:
The item has not been opened, used, or damaged.
The original packaging is intact and in new condition.
Sealed items must be returned unopened.
Items that arrive defective or incorrect will be handled at no cost, subject to inspection.
✔ Refunds
Refunds are processed according to the law:
Refunds are issued after the item is received and inspected.
A deduction of 5% or 100 NIS (whichever is lower) + payment processing fees applies if the order was paid by credit card.
Refunds are issued to the original payment method only.
✔ Exchanges & Store Credit
If the product is not suitable:
You may exchange it for another item,
orReceive full store credit with no deductions.
✔ Product Return Process – Step by Step
Contact customer service at: service@playshop.co.il
Provide: order number, full name, item name, and reason for return.
You will receive detailed instructions for returning the item.
After the item arrives and is inspected, we will process your refund, credit, or exchange.
✔ Return Shipping Costs
Return shipping costs are the customer’s responsibility unless the item is defective or the wrong product was received.
For defective items, PlayShop covers the full cost of return shipping.
✔ Return Address
Smarket Online Ltd / PlayShop
5 Uzi Hitman Street
Netanya
4266101
Israel
✔ Processing Times
Return handling time: up to 7 business days after the item arrives.
Refund processing time: up to 7 additional business days, depending on your card issuer.
✔ Contact Information
📧 service@playshop.co.il
☎ +972-9-884-4448
💬 WhatsApp: +972-54-4669631
We are here to ensure a smooth, transparent, and reliable shopping experience.
Payment options
